Ticketmaster Presale mixup????? Options

[burd]

Ok I don't want to start a panic or anything. But these are the facts as I know them to be.

I ordered presale tickets for TWO shows on Friday March 9.
I ordered regular sale tickets for ONE show on Wednesday March 14.
I did NOT get an email saying my tickets were printed for my March 9 orders.
I DID get an email saying my tickets were printed for my March 14 order.
(It seems weird that I got a print-confirmation email about the 2nd purchase while never getting one for the first.)

My friend is going thru Ticketmaster Presale Hell right now for an Allman Bros show this Friday. He ordered the tickets MONTHS ago, they never came, he inquired, Ticketmaster told him the FAN CLUB cancelled all presale orders. He got the fan club involved, they never cancelled anything, and are still trying to find out why a ton of presale ticket orders were cancelled. And why presale-ticket holders are now unable to get the tickets they thought they had months ago.

Again, I do NOT want to start a brush fire here. But ... I am having a flash of nervousness. Has anyone heard anything?

[edstipe]

Seems pretty simple. Log-in to your ticketmaster account, go to "Order History" (it should be a text link on the right-hand side of the page). Locate the show you are worried about and click on its order number. It should tell you what the status of the tickets is.

If it says tickets have been printed and were shipped, they should get to you soon. If not, it means they are holding out on printing the tickets until a time closer to the actual show date. This has happened to me many times in the past, most often during presales and/or fan-club ticket orders (I suppose it's a mean of preventing scalping), but I have never NOT received the tickets eventually.

Bottom line, if you log-in and are able to see your order in your order history, there's no need to freak out. You'll get the tickets (unless something like the Allman Bros. situation occurs, but that's generally on the head of the fan club, promotor, and/or venue, not on ticketmaster). I can explain that too if you want, but you'll have to ask if you care.

[burd]

Seems pretty simple. Log-in to your ticketmaster account, go to "Order History" (it should be a text link on the right-hand side of the page). Locate the show you are worried about and click on its order number. It should tell you what the status of the tickets is.

If it says tickets have been printed and were shipped, they should get to you soon. If not, it means they are holding out on printing the tickets until a time closer to the actual show date. This has happened to me many times in the past, most often during presales and/or fan-club ticket orders (I suppose it's a mean of preventing scalping), but I have never NOT received the tickets eventually.

Bottom line, if you log-in and are able to see your order in your order history, there's no need to freak out. You'll get the tickets (unless something like the Allman Bros. situation occurs, but that's generally on the head of the fan club, promotor, and/or venue, not on ticketmaster). I can explain that too if you want, but you'll have to ask if you care.

ok. I logged in. The presales aren't even listed in my history. Now what.

[edstipe]

ok. I logged in. The presales aren't even listed in my history. Now what.

Now that is worthy of worrying. Did your credit card already get billed?

[tangled]