Ticketmaster Presale mixup????? Options

[burd]

Ok I don't want to start a panic or anything. But these are the facts as I know them to be.

I ordered presale tickets for TWO shows on Friday March 9.
I ordered regular sale tickets for ONE show on Wednesday March 14.
I did NOT get an email saying my tickets were printed for my March 9 orders.
I DID get an email saying my tickets were printed for my March 14 order.
(It seems weird that I got a print-confirmation email about the 2nd purchase while never getting one for the first.)

My friend is going thru Ticketmaster Presale Hell right now for an Allman Bros show this Friday. He ordered the tickets MONTHS ago, they never came, he inquired, Ticketmaster told him the FAN CLUB cancelled all presale orders. He got the fan club involved, they never cancelled anything, and are still trying to find out why a ton of presale ticket orders were cancelled. And why presale-ticket holders are now unable to get the tickets they thought they had months ago.

Again, I do NOT want to start a brush fire here. But ... I am having a flash of nervousness. Has anyone heard anything?